Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
You are billed monthly for your water / sewer usage. View a sample bill.
Show All Answers
It is best to water your plants in the morning when it is still cool. This helps reduce water lost to evaporation.
None of our transmission or distribution lines are lead pipes. Based on institutional knowledge and experience, we have no lead service lines in our system. Athens-Clarke County started using an Ortho-Phosphate blend back in 1991, as a means of corrosion control. Controlling corrosion in lead pipes significantly reduces the possibility of lead leaching into tap water, even in the oldest of homes.To gauge the effectiveness of the corrosion control chemical dosage, quarterly metal coupons (samples) are placed at selected places in our distribution system. At the end of the quarter we remove the coupons and send them to an independent lab which measures the amount of corrosion to the coupons, and the effectiveness of our dosage/treatment.We maintain the pH to between 7.5 and 7.75 to further minimize the possibility of our water being corrosive. pH is a measure of acidity, and the lower the number, the more acidic and corrosive the water is. pH of 7.0 is considered neutral.We have never exceeded EPD Action Levels during decades of sampling.
A stormwater utility fee charges properties in Athens-Clarke based on that property's contribution to the need for stormwater management. The utility uses the amount of impervious surface on a property as the primary basis for the fee. For more information about Stormwater, See the Athens-Clarke County Stormwater Division.
Residential and commercial accounts are read approximately every 30 days.
Yes. You can work with a customer service representative to determine what the amount of a normal bill is for you and pay this amount each month. For further customer service, please contact the Water Business Office at 706-613-3500.
If you are more than one billing period delinquent and your bill is not paid by the date due shown on the bill, a late fee of 10% will be added to your balance for each month you are delinquent and your service may be terminated.
You can pay your bill online. You may also pay in person, by mail, or by bank draft. Learn more about paying your bill.
If you suspect that your bill is too high, it could be due to leaks in your water system. Water leaks in your home can cost you a lot of money – for example, a toilet leak may waste from 30 to 500 gallons of water per day! Your water meter can be a good detective for finding leaks inside your home. To detect a leak, turn everything off carefully, so no water is being used anywhere in the house. Then look at your meter - if the triangle on your meter is spinning, you have a leak. Check your hose connections, faucets, and toilets. For more information on saving water and money, view Household Water Use Assessment.
You only pay for the water that you use, so by using less water you will pay less. With the tiered-rate structure, if you keep your water use within your Winter Average amount (Annual Average for non-residential customers), you will pay the lowest rate and help keep your costs down. For more information on saving water and money, view Household Water Use Assessment.
A Winter Average (WA) is the average amount of water used during December, January, February, and March of the previous year, or 100 gallons a day (based on a two-person household with an average use of 50 gallons a day per person) multiplied by the number of days in the billing cycle, whichever is greater. The minimum winter average is 3,000 gallons for residential customers. For a more detailed explanation, view our rates.