Report a Problem
Reporting a Problem / Water Emergencies
To report an emergency, such as a water main break, sewer overflow, or unusual outdoor sewer odors, please call Water & Sewer at 706-613-3495 during regular business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m.
If you need a meter shut off due to an emergency, please call Meter Management at 706-613-3479 during regular business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m.
For after-hours or weekend water/sewer emergencies*, please call 706-613-3481.
*Water/sewer emergencies include water main break, sewer overflow, or water quality concerns. Representatives do not have access to systems to answer billing or service questions. For general Unified Government of Athens-Clarke County questions, please consult the directory for the quickest service.
For non-water-related emergencies, please dial 9-1-1.
Water Quality Concerns
Despite our best efforts, there are rare occasions when the water entering your home does not meet the utility's or your expectations. If the water entering your home does not meet your expectations, we offer possible answers and DIY solutions to many water issues.
If you still experience water quality concerns, please alert the utility to the problem and allow us to correct the issue by reporting a Water Quality Concern.
Suspended Service
If your water has been suspended due to non-payment, please call the Water Business Office at 706-613-3500.
Resident Responsibilities
WATER
The property owner is responsible for all maintenance and repair of their water service line from the water meter to the building. This includes the interior plumbing of the home, the outside irrigation system, and the area where the property's water system connects to the water meter.
The Public Utilities Department (PUD) is responsible for pipes on the "street side" of the water meter, including all service lines and water mains extending throughout the community. PUD is also responsible for the water meter itself.
If it is uncertain whether a leak or related water issue resides in the public or the private water line, call the Public Utilities Department Water & Sewer Division, 706-613-3495, M-F, 8:00 AM - 5:00 PM.
SEWER
The property owner is responsible for all maintenance and repair of the private sewer service line from the point of connection with the public sanitary sewer main to the building. This includes the interior plumbing of the home, sewer stubouts, and the area where the property's sewer line connects to the public sanitary sewer main.
The Public Utilities Department (PUD) is responsible for public sanitary sewers, which are the underground wastewater pipes between manholes.
If it is uncertain whether a sewer blockage or related sewer issue resides in the public or the private sanitary sewer line, call the Public Utilities Department Water & Sewer Division, 706-613-3495, M-F, 8:00 AM - 5:00 PM.