Transferring Service

How to Transfer Service

transfer address

From One Address to Another

To transfer water service, you must:

  • Already have water service with an account in your name
  • Have a good payment history*
  • Be relocating to a location within Athens-Clarke County 

The current water bill balance must be paid in full before the transfer request can be completed.

Please notify the Water Business Office within one working day of when you would like the new service to start.

transfer person

From One Roommate to Another

The account holder who is moving must contact the Water Business Office (WBO) and provide a date on which they will no longer be responsible for the bill. 

If the moving roommate fails to alert the WBO, they remain on the account and maintain responsibility for any charges, even if they have moved and are no longer using the service. 

To avoid service disruption, the roommate assuming responsibility for the water account must initiate a new service to start on the same date as the roommate who is moving.  

Transfer service online, in-person, or by phone

Online:
Complete the Start Water/Sewer Service Request Form and indicate you are transferring service when prompted. 

In-person:
Water Business Office
124 E. Hancock Ave.
Athens, GA 30601

By Phone:
706-613-3500

You will need to verify the information the ACC Water Business Office currently has on file, including the last four digits of your Social Security number, date of birth, and/or driver's license number.  A $10 service fee will be added to your first bill at your new location.  Service can be started on the same day for an additional $15 charge if the Water Business Office receives notification before 4:00 p.m.

*Good Payment History
A good payment history requires that you have:

  • No disconnects for non-payment
  • No more than two late payments in 24 months
  • No returned checks