Water Business Office Hours:

Monday, Tuesday, Thursday, and Friday
8:00 AM - 5:00 PM

Wednesday
8:00 AM - 6:00 PM

Ways to Pay Your Bill

• Online:Create an online account and pay your water bill
• Phone: Call 706-613-3500 between 8:00 AM - 5:00 PM to pay your bill by credit card over the phone
• Mail: ACC Public Utilities Water Business Office, P.O. Box 106058, Atlanta, GA 30348-6058
• Online e-check
• Bank draft (ACH)
• Dropboxes: Located at the front and back of the WBO at 124 E. Hancock Ave.

Do you have a high water bill?

High water bills are most often caused by leaks or changes in water use — not billing errors. 

Common causes for high bills include: 

• Leaking toilets (the #1 cause of high water bills)
  • You can pick up free leak detection kits from the Water Conservation Office, located upstairs from the Water Business Office, during regular business hours.
• Leaks from faucets, irrigation systems, or underground lines
• Increased household or outdoor water use
• Seasonal changes 

You can find more info on how to find and fix household leaks at - https://www.accgov.com/4943/Finding-and-Fixing-Leaks

Need to Start/Stop/Transfer Service?

• Start or Transfer Service: You can complete Water Services Request & Garbage Service Request forms found online to start or transfer service.  Customer Service assistance is available at (706) 613-3500, M-F, 8:00 AM - 5:00 PM.  Please have your driver’s license and the last four digits of your Social Security number available.  Visit our webpage for information on starting or transferring services.
• Stop Service: Visit our webpage for information on terminating service.

Parking

The parking lot at the Water Business Office has a one-way traffic pattern.  Enter from the Lumpkin Street side of the building and exit onto E. Hancock Avenue.  Parking is limited and for water customer business only.

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