Fixed-Route Service - The Bus

• Provide safe, timely transit services to our community and a safe service environment for customers and employees.
• Provide a safe, friendly environment for our customers and employees.
• Ensure that safe, clean, well-maintained vehicles are available to operate all trips as scheduled.
• Achieve a high level of rider satisfaction and an on-time performance rate that exceeds 95%.
• Maximize fare revenue, while providing economical services.
• Limit the cost of providing service by generating more revenue.
• Increase community awareness and encourage use of available transit service.
• Implement innovative route and scheduling methods to reduce cost and promote increased ridership.

 Demand-Response Paratransit Service - The Lift 

• Limit the increasing cost of providing service by ensuring only qualified individuals are permitted to use the service.
• Achieve a high level of rider satisfaction and an on-time performance rate that exceeds 95%.
• Optimize scheduling to effectively utilize resources.
• Implement innovative route and scheduling methods to reduce cost and promote increased ridership.