Responsibilities

The Internal Support Division (ISD) is dedicated to providing essential support services that enable the seamless day-to-day operations of departments throughout Athens-Clarke County. Our mission is to ensure that departments have the resources and infrastructure they need to serve the community effectively.

From managing copier services and coordinating telephone systems across 76 county locations to overseeing courthouse parking operations and facilitating records management, ISD is the backbone of operational efficiency. We also handle print shop services, mail courier operations, wireless device ordering and support, and indirect billing processes.

By delivering these vital services with reliability and professionalism, ISD supports the productivity and success of every department in Athens-Clarke County.

Services provided include:

• Copier Services: Provides copier lease contract management, toner cartridge replacement, and places repair service calls.
• Print Shop Operation: Provides a wide range of printing services; from full color, high-quality documents to standard large print runs of black and white copies. Copy paper delivery, and other related services.
• Telephone Services Operation: Coordinates telephone system services for 76 county locations; maintains contract for local and long-distance calling. 
• Courthouse Parking Deck Operations: Manages the daily operations of the Courthouse parking deck. This facility provides parking for county employees, jurors, as well as hourly and long-term non-county parking services. Internal Support does not service the parking deck’s elevators, but Facilities Management can assist you at 706-613-3570.
• Mail Services: Provides daily internal mail courier service, pick-up, processing, and delivery to many county office locations. 
• Records Management: Responsible for all county records management services including both on and off-site records storage and retrieval. Public record searches are arranged through appointment only.
• Internet Auction Operations: Responsible for coordinating the county’s ongoing Internet Auction activities which are provided by GovDeals.com. Items must have a minimum estimated resale price of $250.
• Wireless Telephone Support: Provides end user support for the county’s wireless voice and data devices; including orders, troubleshooting and support.
• Indirect Billing: Provides county wide indirect billing for Copiers, Paper, Print jobs, Postage, Radio Services, Telephone, Fax and Wireless devices.