Your Water & COVID-19

Is My Water Safe?
Yes, your tap water is safe to drink.  COVID-19 has not been detected in drinking water supplies.  The ACC Public Utilities Department (PUD) follows EPA regulations for water treatment that prevent waterborne pathogens such as viruses from contaminating drinking water.  The standard treatment and disinfectant processes used by the PUD are expected to remove or inactivate the virus that causes COVID-19, which is a type of virus that is particularly susceptible to disinfection.

Can I pay my bill in person?
The Water Business Office reopens for in-person transactions on Monday, July 6 from 9:00 a.m. - 4:00 p.m.  The PUD asks customers to wear facemasks and maintain 6-feet of distance.  A maximum of ten customers are allowed in the lobby at one time and limited to one person per transaction.  Customers feeling sick, experiencing symptoms of COVID-19, or recently exposed to someone with COVID-19 are asked not to visit the WBO.  There are many other ways to pay your bill, including one of two dropboxes located at 124 E. Hancock Ave.  Read More  

Will my water be shut-off for non-payment? 
Access to running water for handwashing is vital to slowing the spread of COVID-19.  To curtail the transmission of the virus, the PUD suspended water shut-offs for non-payment for 60 days, effective March 13, 2020.  Residents who had been disconnected for non-payment had services restored.  

The Public Utilities Department extended the grace period for disconnects, but this ends Monday, August 31, 2020, when disconnects will resume.  The PUD understands financial hardships for many are enduring.  Customers with delinquent accounts are encouraged to contact the Water Business Office and make payment arrangements to pay the overdue balance. Please note that unpaid balances and new charges for water consumption accrued on the delinquent accounts. For questions regarding water shut-off, please call 706-613-3500.    

Can the utility waive water fees for consumption?
No. The Public Utilities Department is prohibited legally from providing water service free of charge. Public Utilities suspended shut-offs for non-payment for 60 days, then extended the grace period with disconnects resuming August 31, 2020. If customers are having difficulty paying their water bill, the Water Business Office can work with customers to arrange payment plans. Please note that unpaid balances and new water consumption charges accrued on accounts during the suspension of disconnections.

Additional COVID-19 Information from Athens-Clarke County