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First, you must contact that company's customer service directly (888-GET-CHARTER or online). If that fails to resolve the problem or you have further complaints, please address your concerns to the Athens-Clarke County Public Information Office through email to email@example.com or by calling 706-613-3795.
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Athens-Clarke County cannot regulate any level of cable pricing. This is a Federal Communications Commission (FCC) directive.
We cannot regulate internet service through cable providers. This is a Federal Communications Commission (FCC) directive.
Cable service in Athens-Clarke County is not a granted monopoly. The Cable Ordinance (Chapter 6-16 in the Athens-Clarke County Code) states unequivocally that there is no such thing as an exclusive cable franchise for the community and state that franchises also allow for multiple cable providers. Athens-Clarke County and Georgia can and will review any cable company's local franchise applications to provide competition in the community. In 2008, a statewide law in Georgia went into effect that allowed companies to apply - if they choose - for a statewide franchise agreement in lieu of multiple local ones. Only Charter (now Spectrum) and AT&T have applied for statewide video franchises and have notified the local government of intention to provide services in Athens-Clarke County.
Additionally, there is no requirement where services must be provided in a community, so it is entirely up to individual companies as to where they provide any services. To date, no other cable companies have asked Athens-Clarke County for a franchise in Charter/Spectrum's service area, although satellite television providers also provide services without a franchise. The communities around the country that have multiple cable providers tend to be large cities and, even then, overlaps in services areas are rare to nonexistent.
On January 30, 2009, a number of organizations and communities filed with the Federal Communications Commission a "Petition for Declaratory Ruling that AT&T’s Method of Delivering Public, Educational and Government Access Channels Over Its U-verse System is Contrary to the Communications Act of 1934, as amended, and Applicable Commission Rules."
The California Division of Ratepayer Advocates has posted a YouTube video showing the U-Verse PEG Viewing Experience.