Central Communications Bureau

Central Communications

Responsibilities

The primary mission of the Athens-Clarke County Central Communications Bureau is to provide the vital and necessary communications link between the citizens and emergency service providers in Athens-Clarke County. The Central Communications Bureau is headed by Captain Keith Kelley. The bureau is staffed by a captain, an operations coordinator, a training coordinator, four communication supervisors, and 27 communications officers and senior communications officers. The Central Communications Bureau is responsible for the dispatch responsibilities for the Police Department, Athens-Clarke County Fire Department, and Clarke County Sheriff's Office. Central Communications Bureau staff answer incoming emergency 9-1-1 calls and non-emergency calls for the Police Department.

The Central Communications Bureau is vital to our public safety mission as well as the safety of our officers. The Communications Center operates 24 hours a day, seven days a week.

Athens-Clarke County Central Communications was originally established when then Athens City Police and Clarke County Dispatch Centers combined with the unification of the City of Athens and Clarke County Governments on January 14, 1991. Central Communications is a bureau of the Athens-Clarke County Police Department. Funding for the bureau is primarily received through the Emergency Number Fund and is supplemented by the Athens-Clarke County Government to cover expenses not covered by the fund.

9-1-1 System & Dispatch

Central Communications uses an enhanced Emergency Telephone Number System (9-1-1) so citizens can easily access emergency services. The system provides communications personnel with the name, address, and telephone number of landline callers. Learn more about the equipment and services provided by Central Communications.

Central Communications receives and dispatches citizens' requests for emergency services for the following agencies:

Accreditation

In July 2010 Athens-Clarke County Central Communications became the fifth Communications Center to be accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA) in the State of Georgia. The communication center's accreditation signifies that the communications center has met 200 standards of professional excellence. Learn more about this accreditation.

Central Communications
Central Communications
Central Communications

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